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FAQs / Help

How do I use my DigiTicket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit Horror at Hinchingbrooke House in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

Once tickets are booked there are no refunds and time slots cannot be changed under any circumstances.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?

Unfortunately due to the layout of the house and grounds it is unsuitable for wheelchair access.

Can I purchase a ticket on the door.

This is a pre - book only event so no tickets will be available on the door

How can I get in contact with you?

For all ticket issues, please contact HorrorHelp@outlook.com

What are time bands?

When you book a time band, it means that you will enter Horror at Hinchingbrooke House at some point during that particular hour.

For example, if you book for the 7pm-8pm time band you may enter the Horror at Hinchingbrooke House at 7pm but you might not enter until 8pm, depending on how many groups arrive before you.

Can me and my friends book separately and still go in together?

Yes - as long as you all book the same time slot, you can all go in together. 

Trouble with your purchase? Contact Hinchingbrooke House

test@test.com

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.

Hinchingbrooke House